Aligning Strategy to Threat: A Baseline Anti-Terrorism Strategy for Hotels
AbstractPurpose - Although the threat of terrorist attacks is not a new phenomenon for hotels, limited literature exists on measures that hotels can take to prevent them or limit their damage. The...
View ArticleFood Safety Practices and Managers' Perceptions: A Qualitative Study in...
AbstractPurpose - Foodservice managers are responsible for making sure employees follow safe food handling practices so customers do not become ill from unsafe food. Therefore, this study ascertained...
View ArticleThe Role of Perceived Organizational Support on Emotional Labor in the...
AbstractPurpose - The purpose of the present study was to examine whether and how the perceived organizational support (POS) influences emotional labor and the relationship between emotional labor and...
View ArticlePerceptions of organizational politics and hotel employee outcomes: the...
AbstractPurpose - A research model that investigates work engagement as a mediator of the effects of perceptions of organizational politics on affective organizational commitment, extra-role...
View ArticleHospitality operators' understanding of service: A qualitative approach
AbstractPurpose - The purpose of this research was to begin to answer the question; can a person as an employee, an individual or a leader be pre-disposed to deliver service? To answer this question...
View ArticleService quality perceptions and customer loyalty in casinos
AbstractPurpose - Building and maintaining service quality is one means of retaining customers and thus establishing competitive advantage in the casino industry. The current study investigates the...
View ArticleOn Revenue Management and Last-Minute Booking Dynamics
AbstractPurpose - This study explores booking behavior in an online experiment where the time before the date of stay was controlled for and where action and perceptions were...
View ArticleSegmenting Slot Machine Players: A Factor-Cluster Analysis
AbstractPurpose - Slot machines and other machine gaming generate between 65% and 90% of a U.S. casino’s revenue. This article examines the motivations, behaviors, and preferences of slot machine...
View ArticleTourism development in the Hot Lakes District, New Zealand c.1900.
AbstractPurpose - Provide a historical overview of tourism development in the Hot Lakes District, New Zealand c.1900. Design/methodology/approach - Primary archival research utilising a number of...
View ArticleThe rise of restaurants and the fate of hospitality
AbstractPurpose - To examine the early history of restaurants, as invented in Paris around 1766, deciding whether their market orientation ruled out genuine hospitality.Design/methodology/approach -...
View ArticlePublic Dining in Dublin: The History and Evolution of Gastronomy and...
AbstractPurpose - This paper provides an overview of the changing food culture of Ireland from pre-Norman times focusing particularly on the evolution of commercial public dining in Dublin 1700-1900,...
View ArticleCommerce, Empire and Faith in Safavid Iran: The Caravanserai of Isfahan
AbstractPurpose - Twofold: To explore how commercial hospitality has contributed to the development of urban areas in relation to commerce, hospitality, religious and imperial patronage in early...
View ArticleRoyal Accommodations: Pilgrim Rest Houses in Early Colonial South India.
AbstractPurpose - This article introduces the south Indian pilgrim rest house, or chattram (choultry), as a site both of traditional religious hospitality and socio-political self-representation during...
View ArticleFrom Inns to Hotels: The Evolution of Public Houses in Colonial Victoria
AbstractPurpose - Purpose - This paper examines travelers’ experiences with public houses in colonial Victoria, to determine how the colony transformed primitive hospitality provision into...
View ArticleTEACHING PROFESSIONAL ETHICS IN CULINARY STUDIES
AbstractPurpose - This paper argues for the incorporation of ethics into the coursework of culinary schools, utilizing the value chain analysis as a theoretical framework to explore and confront food...
View ArticleHotel Heat Pump Hot Water Systems : Impact Assessment and Analytic Hierarchy...
AbstractPurpose - Water heating is one of the major energy consuming operations in the lodging sector. The objectives of the current study are to estimate the energy consumed and emission associated...
View ArticleEffects of Attitudes vs. Experience of Workplace Fun on Employee Behaviors:...
AbstractPurpose - This study aimed to reveal how Generation Y employees’ attitude toward workplace fun affects their experienced workplace fun, job satisfaction, task performance, and organizational...
View ArticleAttributes, Consequences, and Consumer Values: A Means-End Chain Approach...
AbstractPurpose - The purpose of this study was to identify consumer dining values for each restaurant segment (fast food restaurants, casual restaurants, and fine dining restaurants) using a means-end...
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